Jon was just one of a few agents we contacted to evaluate. Right off the bat, he gave a more personalized contact than the others, and after face-to-face interviews, it was clear he was going to be the best fit for us – he really impressed us with his knowledge and confidence. We were pretty picky about what we wanted, but Jon stuck with us, and gave us some ideas about how to be flexible. Our first offer derailed when we found serious termite issues, and we were disheartened, but Jon kept at it, and we eventually closed on something great. Through the whole process, he answered all our questions, and gave us his frank advice on everything. But he was never overbearing – if he thought we were making a mistake, he’d let us know, but also let us make the decisions. All told, we’re quite happy with how things went, and we can’t imagine it having gone as well with someone else.